We're proud to be the market leader in Cable Sales Software and grateful for the trust that Cable's biggest companies have placed in STRATA's software solutions. Our dedication to building superior products and continually enhancing them is, however, but one facet of our multi-tiered commitment to you. We also realize the importance of experienced account executives and an on-site training staff. For immediate client support, a full-time customer service staff stands ready to help every day from 8am-7pm central time. STRATA clients have unlimited access to our toll-free help line, where they will always be greeted by a trained professional who's up-to-date on the latest product enhancements.

And, we're proud of the fact that an exclusive STRATA cable survey showed our clients are happy with our commitment to excellence.

• 97% of clients said they were "highly satisfied" with our client service.
• More than 90% said they were "satisfied" to "highly satisfied" with STRATA's training staff.
• More than 90% said they were "satisfied" to "highly satisfied" with our core cable programs (including VIEW, Cable Qualitative, and Program Viewer).

Client survey - October/November 2004

Here's what a few of our cable clients are saying about STRATA's client service representatives.

Celeste Love, Research Analyst, Cox Media, Fairfax, VA
I would like to commend Jason ... on his quick turnaround regarding a … situation he resolved for me this morning. We were fighting a very short deadline, and with very limited info from me, Jason was able to recreate and swiftly resolve a [problem] that was preventing us from completing the report. Kudos, as well, to Delia ... who had resolved a similar situation for me months and months earlier, yet remembered the resolution immediately and shared the fix with Jason and much.

Roger Iktor, Account Executive, Adelphia Media Services
This is just a little note to tell you how pleased I am with your [client service] representative Delia. I had a problem that I could not solve and had forgotten about your help line. When I called and reached Delia my problem disappeared. She was fantastic...extremely knowledgeable, patient and a pleasure to work with.

Jarrod Miller, Research Specialist, Time Warner Cable
I called your tech support line and got Jin on the other end. She did an excellent job at resolving the issues that we had. She definitely went above and beyond the call of duty. [I] and my AE are very grateful for all of her hard work... Your tech support staff as a whole is generally friendly and efficient, especially when compared with other support staffs. Thank you ... for having an outstanding tech support staff.